1. General Information

At Lumicoh, we strive to deliver your orders in a timely and efficient manner. Please review our shipping policy below to understand how we handle shipping and delivery of your purchases.

2. Shipping Locations

Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

3. Shipping Methods and Costs

We offer various shipping methods to meet your needs. Shipping costs are calculated based on the shipping method selected, the weight of the package, and the destination address. The available shipping options and costs will be displayed at checkout.

4. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

5. Delivery Times

Delivery times vary depending on the shipping method chosen and the destination. Estimated delivery times are as follows:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to unforeseen circumstances beyond our control.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to track your order on the carrier’s website.

7. Shipping Restrictions

We are unable to ship to P.O. boxes, APO/FPO addresses, or any other military addresses. Additionally, some remote areas may not be eligible for expedited or overnight shipping.

8. Lost or Damaged Packages

Lumicoh is not responsible for packages that are lost or damaged during transit. If your package is lost or damaged, please contact the carrier directly to file a claim. If you need assistance, feel free to reach out to our customer service team at support@lumicoh.com.

9. Shipping Address Accuracy

Please ensure that all shipping information is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have entered the wrong shipping address, please contact us immediately at support@lumicoh.com. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

10. Questions and Contact Information

If you have any questions or concerns about our shipping policy, please contact us at:

Lumicoh Customer Service
Email: support@lumicoh.com
Phone: +1 (657)-247-6445
Address: 254 Chapman Rd Ste 208, Newark, DE 19702

We are here to assist you with any questions or concerns you may have regarding your order and shipping.